1. About this Privacy Policy

This Privacy Policy outlines how we collect, hold, use, and disclose your personal information. Personal information means information or views about an identified or reasonably identifiable individual. You consent to us collecting, holding, using, and disclosing your personal information in accordance with this Privacy Policy and any other arrangements that may apply between us by providing personal information to us. At our discretion, we reserve the right to change this Privacy Policy by posting the revised Privacy Policy on our website. By providing us with personal information and using our website you acknowledge that you agree to and have read the revised Privacy Policy. References to “we”, “us”, and “our” in this Privacy Policy are references to Realistic RPL Pty Ltd ACN 632 250 401.

2. Information we collect and hold

In conducting our business, we may collect and hold a range of personal information about you, including but not limited to: (a) your name; (b) your residential, mailing, and billing address; (c) email addresses; (d) telephone and mobile numbers; (e) various identity information; (f) information about your education and previous work experience; (g) details of the services you have enquired about or we provide you, including any further information to assist us in facilitating those services and responding to your enquiries; (h) any additional information that you provide to us directly or indirectly; and (i) any other information that may be required in order to facilitate your dealings with us. (j) payment information such as bank details and credit card information which we may pass to our payment provider or bank for processing.

3. Our information collection and storage

We may collect your personal information either from you directly, from third parties or when you: (a) register a query through our website; (b) share information with us through email, correspondence, or when you communicate with us in person or over the phone; or (c) share information via social media platforms, services, and other permission-based marketing sites.

4. Our security measures

We will take steps that are reasonable in the circumstances to protect your personal information from misuse, loss, unauthorised access, undue modification, interference, or wrongful disclosure.

5. How and why we use your information

We may collect, hold, use, and disclose your personal information in order to: (a) deliver you services; (b) receive payment for services; (c) produce aggregate data reports and trends; (d) answer your requests for services and fulfil your queries; (e) conducting research for advertising and marketing purposes and optimise our website; or (f) comply with our legal obligations, to enact our agreements with third parties, and to resolve any disputes with you or any of our users. We may also disclose or use your personal information to market our products or services to you including, for example, communicating with you by mail, e-mail, SMS, and telephone to inform you about related products or services. You may request not to receive direct marketing communications from us.

6. Who we disclose personal information to

We may disclose personal information for the purposes outlined in this Privacy Policy to: (a) our staff and related bodies corporate; (b) third party suppliers or service providers such as: (i) Registered Training Organisations; (ii) contractors who assist us in providing you services; (iii) mailing and distribution providers which organise document delivery; (iv) credit providers and credit reporting bodies; (c) our professional advisers (such as auditors, accountants and lawyers); (d) our insurers; (e) payment systems operators (e.g. merchants or banks receiving payments); (f) specific third parties you authorise to receive information we hold; (g) entities to whom any or part of our business or assets are transferred; or (h) other persons, including government agencies, councils, courts, law enforcement agencies and regulatory bodies, or as required, permitted, or authorised by law.

7. Disclosure of personal information outside Australia

Our core business and our partner companies are primarily located in Australia. However, depending on the product or service we provide to you, we may share and store your personal information with partners and other third parties that are located outside of Australia. When you provide us your personal information, you consent to disclosure of your personal information outside of Australia and acknowledge that, in doing so, we will not be accountable under the Privacy Act 1988 (Cth) for the treatment of that personal information by the overseas recipients. Naturally, we take reasonable measures to ensure overseas recipients will deal with such personal information in ways substantially similar to the ways in which the relevant Australian Privacy Principles in the Privacy Act 1988 (Cth) protect such personal information.

8. Monitoring your use and access of our website and use of cookies

We may collect personal information about you when you use and access our website or associated services Certain information about your use of our website or apps may be recorded by us, such as the pages you visited, dates and times of your visits, and your devices’ internet protocol address(es). Cookies are small text files stored on computers for user’s record-keeping purposes. We use cookies on our website. We use session ID cookies to make it easier for you to navigate our website. A session ID cookie normally expires when you close your browser. You may still use our website if you reject cookies, but you may not experience the full functionality of our website and your ability to use some areas of our website may be limited. Some of our business partners use web beacons and cookies on our website. We may not have control or access to these tracking technologies. Google may show you advertisements based on your visit to our website. You can opt-out if you do not wish to see these advertisements by visiting the Google advertising page at http://www.google.com/privacy_ads.html

9. How to access and correct your personal information

We will take steps that are reasonable in the circumstances to ensure that the personal information we collect, hold, use or disclose is accurate, complete, and up-to-date. However, we depend on the precision of personal information as provided to us both directly and indirectly. We recommend you regularly update your personal information as required. If you wish to access personal information held by us about you, or if your personal information is outdated, inaccurate, or incomplete, we require you to put your request in writing. In case we do not allow you access to any part of your personal information we hold, we will inform you why.

10. Complaint resolution

If you wish to lodge a complaint about our handling of your personal information or if you suspect we may have breached this Privacy Policy, you can email us at [email protected]. Please include your name, phone number and email address. Please also clearly detail your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable timeframe. If you believe we have failed to resolve the complaint satisfactorily, we will provide you with information about further steps available to you.

11. Contacting us

Any issues, notices, or complaints in relation to the collection, hold, use, disclosure, accuracy, security of, and access to your personal information may be made by contacting us: by email, at: [email protected]; by post, at: PO Box 1266 North Lakes QLD 4509, AUSTRALIA; or by phone, on: 1300 775 786.